Contact-Free Holds Pickup

How does it work for Oak Park cardholders?

  1. Place your holds. Log in to your Oak Park library account to place and manage your holds (see below).
  2. Wait for your holds notification letting you know which specific items are ready. 
  3. Meet us outside the Main Library (between 10 am and 6 pm, Monday through Saturday) with your library card number within 7 days after you receive your holds notification. See below for exactly where to go once you arrive; it depends on how you’re getting here. All holds pickups happen outside the Main Library.
  4. Once you arrive, text “here” to 708.303.0040. No cell phone? Let us know before you arrive.
  5. Receive your bagged materials, contact-free, and enjoy! Regular loan rules apply.

Getting started

1. Log in to your Oak Park Public Library account as you normally do (via web browser or SWAN app).

2. Add items to your holds list. 

3. You also can manage any existing holds by

  • Choosing to cancel any holds.
  • Choosing to “Edit/Suspend Hold(s).” This delays when your hold will be filled.

Here’s more help from SWAN on how to manage your holds »

  • Available items include books, audiobooks, movies (DVD and Blu-ray), CDs, and magazines. 
  • To create better access to the most popular materials, we have temporarily changed the loan rules for both Hot Picks and magazines. Items in both these collections will be available to place on hold and to check out. This is currently planned as a temporary change. Loan periods are 3 weeks.
  • Each bagged pickup is limited to 30 items or less.

Please bring your library card and/or account number.

Items will be shared in a single-use bag.

Anyone picking up items is highly encouraged to wear a face covering; all staff will be wearing face coverings as well. 

To limit in-person contact for patrons and staff, we will not be able to answer account or reference questions at the pickup points.

Please continue to contact us online, through our new website chat service (hours vary), and at 708.383.8200 for account assistance.

How it works

As it was in pre-COVID-19 times, you can expect to receive a personalized notification when holds are ready.

Questions? Be sure to contact us first (online or at 708.383.8200) before heading to the Main Library.

We will contact you by email or phone to let you know your holds are available for pickup.

After 7 days, we will return unclaimed holds to the shelves.

Map of Main Library and surrounding area with N. Grove Avenue highlightedIf you are coming by vehicle and staying in your car:

  • Pull up to the turning circle near the plaza on N. Grove Avenue (see map).
  • Check in by texting “here” to 708.303.0040 and follow the prompts. We will ask for your name, library card number, and color of your car to identify you.
  • Please open your trunk and get back in your vehicle.
  • Library staff will place the bag of holds in your trunk.
  • If the car pickup location on N. Grove Avenue looks busy, please consider parking and using the in-person pickup point outside the Main Library entrance or coming back at a later time. 
  • Anyone picking up items is highly encouraged to wear a face covering; all staff will be wearing face coverings as well.

If you are coming in person (e.g., walking or biking):

  • The pickup location will be just outside the Main Library entrance. 
  • Check in when you arrive by texting “here” to 708.303.0040 and follow the prompts. We will ask for your name, library card number, and color of your shirt to identify you.
  • Library staff will place your bag of holds on a table outside of the library door for you to take. 
  • Please be mindful of other patrons and follow sidewalk markings to stay physically distant when waiting at the table pickup point. 
  • Anyone picking up items is highly encouraged to wear a face covering; all staff will be wearing face coverings as well.

It varies, so please be prepared to be at the library at least 5 minutes. The speed of your holds pickup depends on factors including traffic at the library before you arrived.

The maximum number of holds for all Oak Park Public Library cards is 30.

Checkouts are 3 weeks, and you can have up to 5 renewals on items as long as no other holds are on them. See regular loan rules »

Yes! After you receive a notification that your holds are ready for pickup, please come to the Main Library between 10 am and 6 pm, Monday through Saturday, and let the Social Services and Public Safety team member on the plaza know that you are here to pick up your holds. They will contact a staff member to assist you! Please have your library card number ready to share with staff.

If you would like to apply to receive Home Delivery services, please fill out this request form.

Now in Service Level 2, we are expanding our Home Delivery services to new participants, prioritizing patrons at high risk of contracting the novel coronavirus and/or those who have no other means of safely getting physical materials from the library, including residents who identify as seniors (60+), those who have preexisting conditions or are otherwise immunocompromised, and families with young children.

If you received Home Delivery services prior to library building closures, a library staff member will contact you to confirm you want to continue the service and to explain any changes related to health and safety.

  • At the Main Library, you can return materials outside the main entrance or inside the vestibule and lobby.
  • Curbside book drops are open:
    • In Village of Oak Park Parking Lot 55 (at North Boulevard between Kenilworth and Oak Park avenues). See on Google Maps »
    • At Maze Branch on Gunderson Avenue.
    • At Dole Branch on Augusta Street.
  • Please note: You will be responsible for items left outside book drops. If drops are full, please do not leave items next to or on top of the drop. Thank you!

Putting people & safety first

Our top priorities for library staff to mitigate the spread of COVID-19 include:

  • Personal hygiene
  • Physical distancing
  • Frequent disinfecting of common surfaces
  • Personal protective equipment (PPE) 

In addition:

  • This new service happens only in outdoor spaces.
  • Staff and patrons have no physical contact. 
  • Before reporting to work, staff are required to fill out a daily health screening form and will come to work only if they (and household members) are healthy and have not knowingly been exposed to anyone with COVID-19.
  • A limited number of staff are allowed in the building at the same time.
    • Proper physical distancing practices are in place.
    • Personal protective equipment (PPE) is provided.
  • High-touch workspaces are regularly cleaned with disinfectant.
  • All physical library materials are quarantined for a minimum of 3 days before being put back into circulation for the next user.

Find details here in our staff Safer Working Guide »

  • Don’t microwave library items. Most have RFID tags that can catch on fire in a microwave.
  • Don’t leave library materials in a hot car, as extreme heat can damage them.
  • Don’t expose library items to ultraviolet light, which also can damage them.
  • Don’t spray library items with disinfectant, which can damage covers and pages. You may use sanitizing wipes on plastic book covers and DVD and CD cases.
All physical library materials are quarantined for a minimum of 3 days before being put back into circulation for the next user. And among other safety guidelines, our staff wear personal protective equipment (PPE) and routinely disinfect high-touch surfaces.

Service Level 2 & beyond

Based on the library’s plan to safely reintroduce services and reopen buildings, we are now in Service Level 2.

Right now, only the Main Library is open to the public with specific capacity limits and some onsite staff for materials and technology support, with public computer use by appointment only. More about the current Service Level 2 »

In Service Level 3, Dole & Maze branches will reopen, with smaller-scale public meetings and library programs beginning and study room use only by appointment. Also in Service Level 3, there will be full access to materials stacks and special collections.

However, we do not have dates for future service levels yet, as the library continues to monitor recommendations from local and national health authorities for guidance in our next steps and when we can introduce the next service level in our plan. Learn more »

Help with accounts & holds

Need help placing a hold? Have account questions? We can help!

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